TikTok not sending security code to log in can be super annoying when you need to get in.
TikTok uses 2-factor authentication to keep your account safe but sometimes glitches with SMS or mobile data can cause delays in sending SMS codes.
These hiccups can leave you feeling stuck and unable to log in. But don’t worry there are ways to fix this.
From troubleshooting your mobile data to updating your account details to learning how to contact TikTok support, this guide will take you through every step to get back in quickly and safely.
Table of Contents
Key Takeaways
- Authentication Glitches: Issues with SMS messages, mobile data, or the TikTok server can delay security codes.
- Common Causes: Incorrect phone number, weak cellular data, or blocked SMS in the settings app.
- Unusual Activity: TikTok may ask for verification if unusual login behavior is detected.
- Fixes: Update your phone number, check your cellular data, try a different device, or use an authenticator app.
- Contact Support: Visit the TikTok website or Help Center if the problem continues.
Why Does TikTok Ask for a Phone or Email Verification?
As you may have deduced from the first section, TikTok asks for a phone or email verification to protect your account and confirm that it is, in fact, you who is trying to access your account.
There are so many scammers and hackers out there trying to hack TikTok people’s personal information, so TikTok is trying to avoid this from happening by ensuring that the correct user is logging into the account lawfully and without malintent.
It makes total sense for them to do this and it helps keep users at ease knowing that TikTok takes security measures to protect their accounts.
Even still, it can be annoying when you need to log into your account but can’t get verified.
Commonly, you’ll have to verify your account the first time you log in with your new account, the link will arrive via SMS or email.
When you set up your account the first time, there are typically no problems.
Setting this up correctly the first time can help you avoid issues in the future and also make sure that you can reset your password or perform any other secure changes.
You’ll also use the TikTok app to confirm your email, but most security codes will be sent via SMS messages.
Problems with TikTok Security SMS Codes
As with any other technology, issues may sometimes present themselves and your TikTok security code not working can be a frustrating problem.
Even still, there are a few different things you can do if you find that your TikTok security code isn’t working.
TikTok Unusual Activity
You may wonder why TikTok is even asking you for an SMS code in the first place when you just recently logged into your TikTok account and everything was fine.
If TikTok suspects any suspicious activity, it will prompt you to enter a security SMS code.
If some new or abnormal activity begins to present itself on your account, TikTok will flag you and they’ll require you to use a verification SMS code to sign in the next time.
Also, if you haven’t used the TikTok account for a while, they may want to confirm that it’s the true owner who’s coming back to use the account.
You can also be asked for verification if you log in and out multiple times.
Lastly, if you are logged in on your computer and want to log in via mobile, you’ll likely be asked for a security code as well.
As long as you have your TikTok account set up properly and still have access to the phone number on file, they will send that verification SMS code to the number and you’ll simply enter it to gain access.
You shouldn’t encounter any issues with this; if you do, there is a link that says “I’m having trouble logging in” on the two-factor authentication page. You can click here for additional support.
TikTok Not Sending the Security Code to Your Email
TikTok doesn’t typically send a security code to your email; if you are trying to verify your email, you should receive one to confirm the email address.
If you don’t receive the SMS code, make sure that you check your spam folder; after verifying it’s not in your spam folder, ask them to send the SMS code again if you still don’t have it.
In addition, confirm that you typed in the email correctly, as you won’t receive the code if there’s an input error.
Also, if your IP address is blocked, you won’t be able to receive the SMS code and likely you’ll be blocked from TikTok’s services altogether if that’s the case.
How to Fix TikTok’s Security Code Issues
It can be frustrating when your TikTok security code isn’t working, but one of the main ways to avoid this is to verify your TikTok account information regularly so you can ensure that you always have your most up-to-date information on file.
That will help you to have access to the correct phone number and email if you need to receive a TikTok security code.
Here are some things you can do if you don’t receive a TikTok security code:
- Wait for a bit and try again
- Ensure that you have service and you can receive the SMS code
- Change the phone number on your account to your most recent phone number
- Try incognito mode to log in from a different IP address
- Use another device to log into your account
- Use an alternate verification mode or reset the recovery SMS codes from within your TikTok account (follow TikTok’s instructions to do this; must be logged in).
If none of these options worked for you, you’ll want to contact the TikTok help center so that they can figure out what’s going on and get the issue resolved.
Conclusion
TikTok not sending security code to log in can be annoying but security is key.
To avoid future issues keep your contact details up to date in the app and check out an authenticator app or other 2-factor authentication methods.
Check your settings app to make sure your cellular data and the internet are working for SMS. If the issue persists visit the TikTok website or their Help Center.
We hope this helped you fix any login or TikTok server issues!
Frequently Asked Questions
Why am I not getting security code texts from TikTok?
There are a few reasons why you’re not getting the SMS with your security code. Check your phone number in the app to make sure it’s correct.
Make sure your cellular data and cellular connection are on and working. If your internet or TikTok’s server is down this might also delay the SMS.
Check your phone settings in the settings app to make sure SMS is not blocked. If nothing works try logging in from a different device.
Why am I not receiving my 6-digit login code from TikTok?
If you’re not receiving SMS messages with the 6-digit code, check your phone number linked to TikTok.
Check your cellular data or switch to a stable internet connection to improve delivery. TikTok’s server or sending SMS codes might also be the issue.
Use the settings app on your phone to disable SMS filtering. Or log in from a different device or enable an authenticator app as a backup for two-factor authentication methods.
Why am I not receiving a code from TikTok to reset my password?
First, check the phone number or email linked to your account in the app to make sure it’s correct. Weak cellular data or poor cellular connection can delay the code.
Make sure you’re on a stable internet connection and check the settings app to see if SMS is blocked. TikTok’s server might also be the issue.
If still not working try requesting the code again or log in from a different device.
Why am I unable to get the TikTok authentication code?
If you’re not getting the code, check your phone number is correct and active in the app. Check your cellular data and internet connection, weak signals can delay the delivery.
Use the settings app to see if SMS is blocked. If TikTok’s server is down this might also cause delay. Try switching to an authenticator app or logging in from a different device to bypass the issue.
